There are a few reasons why a review gets rejected. Look below to see if any of these apply to your situation, and learn what you can do to get the review approved.
I was asked to add details and/or a screenshot.
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Our moderation team checks every review submitted to G2 to make sure they can verify the reviewer genuinely uses this product in a professional setting. Make sure to add specific details about your company’s use of the product and answer any additional questions you may have skipped over. Software reviewers have the chance to upload screenshots, so try that if you haven't already. They're a huge help to our moderators. Learn more about what makes a great screenshot here.
I was told you couldn’t confirm my company.
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Our moderation team uses company information to help verify the professional use of the product or service being reviewed. Fixing this issue depends on how you created your account.
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LinkedIn: Make sure that your job information is up to date. If there’s nothing else to add, consider adding a screenshot that shows company information in your review or adding a business email to your account.
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Business email: If the domain of your email doesn’t open a normal webpage, it might be flagged by our moderators. Adding a LinkedIn profile or a different business email may help.
I’m an employee of the product or service or one of its competitors.
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Our users have expressed a desire for a source of unbiased peer reviews when making a purchase decision. This means that we can’t allow current or former employees to review the products of their company in any situation. To ensure we maintain an impartial review site, we do not accept any reviews submitted by employees and direct competitors of the reviewed product. You can update the list of software you use at work to remove this product and add any others that don’t create this conflict of interest.
I was told you couldn’t confirm my username.
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Our moderation team can only approve reviews written by users whose identities they can verify. Make sure to add a valid user name while leaving a review. If privacy is a concern, you always have the option to remain anonymous on your review. At the end of your review, simply select no for “Allow my review to show my name and face in the G2 community”
I was given a different rejection reason.
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We strive to maintain the quality of all reviews on G2. Our moderators were unable to verify your account and/or your review. Your review may have been flagged for unrelated or inappropriate content or your account may be linked with fraudulent reviews or practices.
I was told you couldn't verify my professional experience.
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Ensuring the security of your account is of utmost importance to us, as it plays a pivotal role in providing a dependable user experience. Should any suspicious activities be detected on your account, it may impact our ability to approve reviews or process your gift cards. This precautionary measure is in place to uphold a safe and trustworthy environment for all users.
I was told you couldn't verify my usage.
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Our verification process aims to ensure that each review comes from users with firsthand experience with the product. It's an essential step in guaranteeing the trustworthiness of the information shared within our community. If you've encountered difficulty in having your review approved, we encourage you to double-check that your feedback is based on personal experiences with the software. Adding specific details about how you use the product in your daily work can greatly assist in the verification process.
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To ensure our reviews are always helpful to potential buyers, we only accept reviews that are based on a user’s experience with the full version of the product.
I was told it was a duplicate Review.
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Our policy ensures that users can submit only one review per product. If you've encountered challenges with review approval, it might be due to a previous submission from a different account. We encourage you to edit your existing review as we would love to hear about your most recent experience with the product. This not only aligns with our guidelines but also helps maintain the integrity of our review platform.
I was told it was an AI-generated review.
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At G2, we take immense pride in fostering an environment of genuine and original reviews that truly encapsulate the authentic experiences and opinions of our users. Unfortunately, we cannot accept AI-generated reviews as they don't accurately represent the diverse experiences of our human users. If your review was rejected due to this reason, please rewrite the review in your own words and our team will re-moderate it in 3 full business days.
I was told my experience with the product was outdated.
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Our moderation process requires confirmation of a reviewer's recent professional use of the product, and unfortunately, we couldn't establish this information for your review. To align with our guidelines, we request that a reviewer's professional experience with the subject of the review be less than 2 years old. If your usage falls within this timeframe, kindly provide additional details or clarify your recent professional experience with the product by adding a screenshot.
I was told you couldn't confirm the validity of the information.
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After a thorough review, we regret to inform you that we were unable to confirm the validity of the information provided in your review. As part of our commitment to maintaining a platform of authentic, first-hand feedback from real business professionals, we conduct stringent checks on each submission.
Product not on G2
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Currently, our team has not approved the product in question to be listed on G2. Rest assured, if the product does go live on our site, your review will be promptly added. We appreciate your patience and your commitment to contributing to the G2 community.
Notice
You should have received an email with the noted rejection reason. If you are unable to find the email, Check your Spam Folder. Your company's IT department might have restricted the email.
You can also log in to your G2 account and navigate to the Reviews section to see the rejection reason.