My gift card won’t stop loading
- If your gift card won’t stop loading when you try to claim it, send a screenshot and your information to our support team here.
I see an “Access Denied” notice when I try to claim my card.
- You may have accidentally created a second account when you logged in to claim the card. Check out our tips on getting to your original profile here.
I have another issue with the Visa card process
If you live in Ukraine and are having an issue claiming your Visa card, click here.