My gift card won’t stop loading
- If your gift card won’t stop loading when you try to claim it, send a screenshot and an your information to to our support team here.
I see an “Access Denied” notice when I try to claim my card.
- You may have accidentally created a second account when you logged in to claim the card. Check out our tips on getting to your original profile here.
I have another issue with the Visa card process
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Our virtual Visa cards are handled by Prepaid Digital Solutions. You can try this FAQ page or contact them from here.
If you live in Ukraine and are having an issue claiming your Visa card, click here.